Kooyman (Group) Privacy and Cookie Policy

1. Introduction 

This Privacy Policy (the “Policy”) applies to the products and services of Kooyman Holding International BV and its affiliated companies or subsidiaries (“Kooyman”). 

In this Policy we describe for which purposes we process your personal data, which personal information we process on what legal grounds, how we protect privacy and how you can exercise your privacy rights.  

The term “Personal data” refers to any information that identifies or can be used to identify, contact or locate a person. 

If you have any questions about our use of your personal data, after reading this Policy, you are welcome to contact us at customerservice@kooymanbv.com.  

Kooyman may change this policy from time to time. The most recent version will be published on this page.  


2. When is this Privacy Policy applicable? 

This Policy applies to the processing of personal data in connection with the use of our website www.kooymanbv.com, sub-sites of this website (the “Website”) and social media-outlets, events we organize, newsletters and publications we distribute and the services in our stores (all together: the “Services”). 


3. What we collect for what purposes 

When you use our Services, we may ask for your name and, as the case may be, your company name, your address, billing address, email address, contact and credit card information depending on the type of Services.  

We use the Personal Information we collect for providing and improving the Services, for relationship management and marketing purposes, for fulfilling our obligations under any agreement with you (the “Agreement”), for billing, for identification and authentication, for getting in touch with you and notify you in case of calamities and of changes to our Services. 

When collecting and using the Personal Information we will comply with the applicable rules and regulations on personal data protection. 

For our financial services (“K-pay”) we may also ask for additional documents such as a recent utility bill to verify your name and address; your annual income, assets and liabilities and credit history; information about third parties such as your spouse if you are applying for certain services.  


4. How we use cookies 

We collect some of the personal data mentioned above by means of “cookies”. These are small data files that store and retrieve data about your visit to our website.  

Our website https://kooymanbv.com uses cookies to provide you with a better user experience, like showing the home page of the country you selected last when you visit our website, or to store your project lists and content of your shopping cart.  

We also use cookies for statistical purposes, like identifying which pages are being used. This helps us to analyze data about web page traffic and improve our website.  

We only use this information for statistical analysis purposes.  

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.  

If you don’t want to allow cookies being used, you can also switch this functionality off in your web browser.  

We may use Google Analytics, which permits us to reach people who have previously visited our Website and show them relevant advertisements when they visit other sites across the Internet in the Google Display Network.  

You can opt out of customized Google Display Network ads by visiting the Ads Preferences Manager (http://www.google.com/ads/preferences/) and the Google Analytics Opt-out Browser Add-on (http://www.google.ca/ads/preferences/plugin/). 


Click on here for the List of Google Analytics and Google Display Network cookies we collect.  


5. Who has access to your personal data?  

5.1. Within Kooyman organisation 

We share your (user account or) customer account data internally for administrative purposes and in order to have an overview of your contacts and contracts with Kooyman.  

Our employees only have access to your personal data to the extent necessary to perform their work. 


5.2. Outside Kooyman  

In occasions we are legally obliged to share data with third parties, such as the tax authorities, we might be required to share your personal data. Except if legal obligations apply, we will only provide personal data to third parties after we have sought your consent and when this is necessary for providing our service, whereby we will comply with all the requirements of the locally applicable privacy regulations. 

The following categories have access to your personal data, when appropriate, for the delivery of their products and services to us: banks, insurance companies, IT service providers, advertising agencies, product support, payment partners, debt collection agencies, market research agencies and other service providers. 

Third parties to whom we transfer your personal data are themselves responsible for compliance with privacy legislation.  Kooyman is neither responsible nor liable for the processing of your personal data by these third parties. We do not transfer, sell or otherwise distribute your Personal Information to third parties unless we have your permission or are required by law to do so.  


6. Link to other websites 

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question. 


7. How is the protection of your personal data guaranteed? 

Kooyman has established safeguards to ensure the confidentiality and security of your personal information. We have implemented suitable physical, electronic and managerial procedures to protect your personal information and prevent unauthorized access or disclosure of the information we collect from you. Examples are training of personnel, secure servers and a protocol against possible data leaks. 

In the unlikely event of a data breach causing high risk to personal information of customers, we will, where required, notify the affected customers without undue delay.   

Third parties to whom we transfer your personal data are themselves responsible for compliance with privacy legislation.  Kooyman is neither responsible nor liable for the processing of your personal data by these third parties.  

We do not transfer, sell or otherwise distribute your Personal Information to third parties unless we have your permission or are required by law to do so.  


8. How long will your personal data be stored?  

Kooyman may keep and use information about you in its records for such period of time needed to achieve the goals described in this Policy or to comply with applicable legislation and regulations.  


9. How can you exercise your privacy rights?  

You have the right to be informed about the collection and use of your personal data and you have the right to access to an overview of your personal information kept in our files. Under certain conditions you can rectify and/or delete your personal data as being used by us and/or in certain cases the right to restrict or to object to the processing of your personal data. 

You may ask us to refrain from sending you tailored marketing communications, by unsubscribing message via website or e-mail.   

Please contact us at customerservice@kooymanbv.com to invoke your right of access, rectification, deletion, restriction and/or objection. We may require additional information to verify your identity when invoking these rights. 

If you are dissatisfied, you have the right to lodge a complaint with the relevant local data supervisory authority.  


10. Contact us 

If you have a question or concern about your privacy or in the event you wish to exercise your privacy rights, you can contact us at customerservice@kooymanbv.com