Return & Refund

You can return all products ordered online at the return desk in our store. 


Our 30-Day return policy applies, and these are our terms:

  • You will need to bring your invoice. Without an invoice, returns cannot be accepted. 

  • For any returned item(s) up to $200.00 our standard operating procedure applies. This means you will receive a voucher which can be used for payments in store or can be exchanged into cash. 

  • If you have paid online with your VISA or Mastercard and the returned amount is over $200.00 Kooyman will issue a refund back to your credit card within 7 working days. 


For any further questions about our return policy, please contact us at: Online Customer Service