Shipping & Delivery

Pickup

Pickup Time

You will receive an email notification once your order is ready for pickup at our store or via Drive‑Thru.

We aim to have your online pickup order ready within three hours after it has been received.

During the picking process, you may be contacted by phone or email if additional information is required.

Delivery

Delivery Time

Orders placed before 14:00 will be delivered the next business day.

During the picking process, we will contact you to arrange a delivery date and time.

Please review the delivery terms and conditions below for more details.

Delivery fees

Orders containing only small or lightweight items with a total value below Cg 75.00 are subject to a delivery fee of Cg 15.00 (tax included).

Orders containing small or lightweight items with a value above Cg 75.00 qualify for free delivery.

Large or heavy orders (such as building materials) are subject to a delivery fee of Cg 68.90 (tax included).

Delivery Terms and Conditions

Delivery will take place between 8:00 a.m. and 5:00 p.m. A specific delivery time cannot be guaranteed.
An adult must be present to accept, receive, and sign for the delivery upon arrival. If no one is present to receive the products, a new delivery appointment will be scheduled and additional charges may apply.
Standard delivery is limited to the ground floor of the job site, at a maximum distance of 3 meters from the delivery truck. Carrying goods to upper floors will be the responsibility of the customer.
The job site must be accessible to complete the delivery. If access is not possible, the transporters may be limited to roadside delivery.
Neither Kooyman nor the transporters will be held responsible for any damage resulting from special requests made by the customer.
For exceptional transport, additional charges may apply on top of the standard delivery fees. Should additional charges be required, our customer service will provide more information.
Deliveries are mainly dispatched from the Kooyman Jan Noorduyn store and if required, from the Kooyman Distribution Center.
If one or more products are delivered incomplete or damaged, the customer must inform the driver so that it can be noted on the delivery form.
Kooyman offers a 30-day refund period, starting from the date the customer receives the delivery. Please note that returns cannot be processed without a receipt.
Once the delivery form has been signed, it serves as confirmation that the delivery was received in good condition. From that moment onward, the customer assumes responsibility for the delivered products.

Questions?

For any questions, please contact our Customer Service.