FAQ

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Can I pay for products online?

Yes. You can pay online with your VISA or MASTERCARD or choose for swipe at delivery. Delivery orders to other islands can only be paid with VISA or MASTERCARD.

 

How long does it take to get my product delivered?

If you order online, we aim to have your order ready the next day.
Your orders are handled by our staff during store opening hours. We will call you before we start picking the order to allow you to make changes when necessary.

For Pick up: We aim to have your pickup order ready within one hour after that call and we always send an email when your order is ready for pick up in our Drive Thru.

For delivery on St Martin: we will agree the delivery time with you when we contact you before picking your order.

For delivery to other islands: we deliver your order to your port of call. You need to plan with your transporter on when and how your order will be delivered to you.

 

What does “delivery to port” mean?

As a service we accept orders for shipment to some of our neighboring islands. We deliver your order to the port of call. Please note that the delivery date mentioned in our email confirmation is always the delivery date to the port.
You need to make arrangements with your transporter on when and how your order will be delivered to you. Orders to other islands can easily be paid with a VISA or MASTERCARD. If your island is not mentioned in the drop down menu in our order screen, we do not offer delivery service to your island. In that case please contact our St Martin store to check possibilities.

 

When I chose for delivery, do I have to pay delivery charge?

Yes. For all deliveries to an address in St Martin or to port of call a delivery fee of $50.00 applies. We deliver on both the Dutch and French side of the island.

 

Why can I make only one account with my Fun Miles number?

The Fun Miles number is an unique identifier. We will only allow one account per fun-miles number.

 

Can’t sign in to your account?

Please check if you are using the right username. Your username is the e-mail address you signed on with. In case you have forgotten your password, please click the link to reset your password. “Forgot Password

 

Can I return products that I ordered on line?

Yes, you can return or products at the returns desk in our store. Our 30 days’ return policy applies. You will need to bring your invoice. Without an invoice returns cannot be accepted.

 

What is the difference between the project list and the shopping cart?

In the project list you can create your own quotations. You can create multiple project lists.

The shopping cart is your online shopping basket. By placing items in the shopping cart you can place an order at Kooyman. You can pay at the Drive Thru cashier.

 

Can I see the complete Kooyman products range on the Kooyman website?

Most of the product range is visible, be aware some new products still need to be added to the catalog.

 

Can my account have multiple users?

In our Online Catalog every individual can create an account. We are not offering account for multiple users in this Online Catalog.

 

Are prices including OB?

Yes, all prices are the same as in our stores, OB included.

 

What should I do when I do not receive the e-mail to confirm my account?

We are sorry that this happened. We advise you to check the spam-folder in your e-mail box, it might have gone there. If this is not the case, please send an e-mail to customerservice@kooymanbv.com.

 

How do I contact Kooyman in case I have questions?

You can contact us via the “contact us” form at the bottom of each page in the catalog. Make sure you type in your email address correctly for us to be able to respond.

© 2021 Kooyman B.V.