Return & Refund
You can return all products ordered online at the return desk in our store.
Our 30-Day return policy applies, and these are our terms:
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You will need to bring your invoice. Without an invoice, returns cannot be accepted.
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For any returned item(s) up to $200.00 our standard operating procedure applies. This means you will receive a voucher which can be used for payments in store or can be exchanged into cash.
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If you have paid online with your VISA or Mastercard and the returned amount is over $200.00 Kooyman will issue a refund back to your credit card within 7 working days.
For any further questions about our return policy, please contact us at: Online Customer Service