Return & Refund

You can return all products ordered online at the return desk in our store. Our 30-Day return policy applies, and you will need to bring your invoice. Without an invoice, returns cannot be accepted.  
For any returned item(s) up to NAf 200.00 our standard operating procedure applies. This means you will receive a voucher when returning the items, which can be used for payments in store or can be exchanged into cash. If you have paid online with your VISA or Mastercard and the returned amount is over NAf 200.00, Kooyman will issue a refund to your account within 7 working days. 
For any further questions about our return policy, please contact us at: